Privacy Policy

Effective Date: June 4, 2026

1. Information We Collect

When you book with Shanghai Unlocked, we collect only the information necessary to provide our services. This includes:

  • Contact information — your name, email address, and phone number (if provided)
  • Booking details — your preferred date, group size, and any preferences or notes you share about your day
  • Payment information — processed through PayPal. We do not store your credit card or bank details on our servers
  • Communication records — emails, messages, and any other correspondence between you and Shanghai Unlocked

2. How We Use Your Information

We use the information we collect solely for the purpose of delivering and improving your experience:

  • To confirm and manage your booking
  • To send you pre-arrival instructions and setup guidance
  • To communicate with you before, during, and after your experience
  • To process payments and issue refunds where applicable
  • To improve our services based on your feedback

We do not use your information for automated decision-making or profiling.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers — such as PayPal for payment processing or Formspree for form submissions. These providers only receive the information necessary to perform their specific function
  • Legal obligations — if required by law, court order, or governmental authority
  • With your consent — in any other circumstance, only with your explicit permission

4. Data Storage and Security

Your booking information is stored securely via our form processor (Formspree) and email system (Gmail). We take reasonable precautions to protect your personal information, but no method of electronic storage is 100% secure. We cannot guarantee absolute security.

Payment data is handled entirely by PayPal and is subject to PayPal's privacy policy and security measures. We never see or store your full payment card details.

5. Data Retention

We retain your booking information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your personal information, please contact us at shanghaiunlocked@gmail.com. We will respond within 30 days.

6. Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Correction — ask us to correct any inaccurate information
  • Deletion — request that we delete your personal data
  • Objection — object to certain types of data processing

To exercise any of these rights, email us at shanghaiunlocked@gmail.com.

7. Cookies and Tracking

Our website does not use cookies for tracking or advertising. We may use minimal, functional cookies necessary for the operation of third-party services (such as PayPal buttons). We do not use analytics cookies, advertising cookies, or any form of cross-site tracking.

8. Third-Party Services

Our website integrates with the following third-party services, each of which has its own privacy policy:

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: shanghaiunlocked@gmail.com
  • Instagram: @ShanghaiUnlocked

Last updated: June 4, 2026 — Shanghai Unlocked